Vonage to Launch Enhanced Noise Cancellation

March 26, 2024

https://www.prnewswire.com/news-releases/vonage-to-launch-enhanced-noise-cancellation-302098594.html

Boosts agent productivity and elevates customer experience with embedded AI for Vonage Contact Center

HOLMDEL, N.J., March 26, 2024 /PRNewswire/ — Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC). This noise and echo cancellation feature uses machine learning to eliminate disruptive background noises and voices, boosting agent productivity, reducing average handle time, and improving the overall customer experience.

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