Claro Colombia Selects TCS and VIAVI Partnership to Improve Customer Service Using AI-Based Technology
CHANDLER, Ariz., Feb. 7, 2024 /PRNewswire/ — Tata Consultancy Services (TCS) and VIAVI Solutions (NASDAQ: VIAV) today announced that Claro Colombia has selected AI-based solutions from a strategic partnership of the two companies to expand and transform Claro’s Service Operations Center (SOC). This four-year project supports Claro’s customer-centric strategy by redesigning the SOC around real-time network monitoring of fixed and mobile services supported by its networks to ensure availability, performance and capacity. Based on VIAVI NITRO® AIOps and TCS’s 4.0 business model, the solution enables early detection and prevention of service issues for the telecommunication company’s customers. NITRO AIOps will be demonstrated in multiple use cases at Mobile World Congress in Barcelona, February 26-29, Hall 5, Stand 5A18.