Playvox Brings New Integrated Workforce Management Solutions to Freshworks Customer Service Applications
Freshworks customers can access Playvox’s suite of AI-powered workforce engagement solutions to forecast workloads and better manage their workforce
SUNNYVALE, Calif., April 23, 2024 /PRNewswire/ — Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, officially announced its new Workforce Management Software (WFM) integration to Freshworks Customer Service Applications via an app on the Freshworks Marketplace. The AI-powered app will help businesses better manage their agent schedules in an omnichannel setup, forecast support workloads across channels, and plan short-term schedules and long-term resource requirements.