Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience

January 24, 2024

https://www.prnewswire.com/news-releases/vonage-research-reveals-nearly-half-of-consumers-expect-247-customer-service-support-nearly-three-quarters-will-switch-businesses-following-a-subpar-experience-302042639.html

Data highlights ways AI brings 24/7 immediacy, with automation and personalization, for continuous engagement across diverse communications channels 

HOLMDEL, N.J., Jan. 24, 2024 /PRNewswire/ — Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has released its Global Customer Engagement Report 2024. The 12th annual report outlines data and insights into customer communications preferences with businesses, highlighting emerging trends that emphasize the need to augment these interactions with artificial intelligence (AI) to enhance customer engagement.

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